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Provide value for your customer with a focus on time, money and energy.” Thought leader Steven van Belleghem wants to challenge companies to take a good look at this. Especially at a time when we have had “the largest digital Luxembourg WhatsApp Number List training course ever”. But how do you ensure that focus? And what does Steven see as the biggest changes in customer contact? Steven Van Belleghem is a partner at Nexxworks and a frequent speaker at conferences and companies.

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The combination of customer-orient thinking, the latest technologies and a human touch is the guiding principle in Steven’s stories. His latest book The offer you can’t refuse (aff.) has recently been publish. Customer expectations “I have seen an evolution among customers over the past six months. They are use to virtual meetings, use less paper, travel less We have made a huge digital jump forward and this will continue to be the case. I also see that safety nets have disappear, for example in the travel sector.

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