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Core Values agreed on it
Want to know more or start binging right away? Logical, because you simply need it to give your company the right to exist. But what do you do if there is a customer you want to get rid of? That is one of the things that Charlotte Meindersma discusses in her latest book Écht Ondernemen (affiliate).
Of course, you would prefer that you never end up in a situation where you want to get rid of a customer or that customer of yours, but it does happen. The annoying thing about getting rid of a customer is always the legal hassle. Even if you have arranged and agreed on it well in advance. Do you know what it is? When things go wrong, most people think they are right and most reasonable and fair.